Terms of Service

1. About these Terms

These Terms of Service ("Terms") are a binding agreement between you and EitmadTech, LLC, a Delaware limited liability company in the USA, which operates TradeHookX ("TradeHookX", "we", "us"). They apply to the website, the user portal, the TradeHookX Expert Advisor (EA), cloud terminals, copy trading, the marketplace, the documentation and videos, and every other part of the service (together, the "Service"). The Risk Disclosure, the Privacy Policy and, for copy leaders, the Leader Agreement form part of these Terms. By ticking the acceptance box, creating an account or using the Service, you confirm that you have read, understood and agree to all of them. If you do not agree, do not use the Service.

2. Who may use the Service

• You must be at least 18 years old and legally able to enter into a binding contract.
• You are responsible for making sure that using the Service, trading, copying other traders and, if you are a leader, offering your trades to others is legal where you live. The Service is not offered where its use would be unlawful.
• If you use the Service for a company, you confirm that you are authorised to accept these Terms for it.

3. What TradeHookX is - and what it is not

TradeHookX is a technology tool. It passes trading instructions that you create (for example TradingView alerts), or that come from a copy leader you have chosen to follow, to MetaTrader 5 terminals that you connect. TradeHookX:

• is not a broker, dealer, exchange, bank, investment firm, investment adviser, portfolio manager, fund or signal provider;
• does not hold, manage or have access to the money in your trading account - your funds stay with your broker at all times;
• does not create trading strategies or trade on your behalf on its own initiative;
• does not assess whether any trade, strategy, leader or setting is suitable for you.

No fiduciary, advisory, agency or partnership relationship is created between you and TradeHookX.

4. No financial advice

Nothing provided through the Service is financial, investment, trading, legal or tax advice, or a recommendation or solicitation to buy or sell any instrument or to follow any copy leader. This includes the website, documentation, videos, emails, support replies, statistics, rankings, marketplace listings, leader profiles, examples and calculators. Statistics and examples are information only. Before you trade or follow anyone, make your own decision and, if needed, consult an independent, licensed financial adviser.

5. Trading risk - your acknowledgement

By using the Service you confirm that you understand and accept that:

• trading forex, CFDs, metals, indices, crypto and other leveraged products carries a high risk of loss, and you can lose all the money in your trading account and, depending on your broker, more than you deposited;
• automation executes your configuration exactly as set - a wrong symbol, lot size, multiplier or alert can cause large losses within seconds;
• copied trades can differ from the leader’s trades because of different brokers, prices, spreads, slippage, account size, currency, minimum lot sizes, margin, settings and timing, so your results can be worse than the leader’s;
• past performance, statistics and backtests do not predict or guarantee future results;
• you trade, and choose to follow any leader, entirely at your own risk and with money you can afford to lose.

We strongly recommend practising on a demo account first. Please read the Risk Disclosure, which is part of these Terms.

6. Your account and responsibilities

You are solely responsible for:

• every alert, signal, setting and action sent through your account, license keys or webhook - actions taken through them are treated as taken by you;
• keeping your password, license keys, alert messages and webhook address private, and telling us at once if you suspect misuse;
• your risk settings, symbol mappings, lot sizes, multipliers and copy settings, and checking that they work as you intend;
• monitoring your trading account and positions, and being able to manage or close them directly in MetaTrader 5 or with your broker at any time;
• complying with the terms of your broker, prop firm, TradingView and any other service you connect;
• giving accurate information, including broker logins for cloud terminals.

7. Signals, execution and availability

We work hard to deliver signals quickly and reliably, but we do not guarantee that any signal will be delivered, executed, executed at a particular time or price, or executed only once. Signals can be delayed, rejected or missed because of internet or server problems, maintenance, TradingView, your broker (for example closed markets, missing prices, not enough margin or price changes), terminal restarts or software errors. For your protection, signals that arrive too late are not executed by design. The kill switch, risk settings and filters are tools to help you; they are not a guarantee against loss. You must not rely on the Service as your only way to manage open positions.

8. Cloud terminals

If you use a cloud terminal, you authorise us to run MetaTrader 5 on our servers and to log in to your broker account with the details you provide, solely to operate the Service for you. Your password is encrypted before it is stored. We do not guarantee uninterrupted uptime: terminals can restart, update or go offline, and signals sent at those times may not be executed. When a subscription ends, is not paid or is cancelled, your cloud terminals may be stopped and removed. Positions that are open at your broker remain open and remain your responsibility.

9. Copy trading - for followers

• Copy leaders are independent traders. They are not our employees, agents or representatives. A listing in the marketplace is not an endorsement, recommendation or guarantee, and we do not verify a leader’s skill, identity, licences or intentions.
• You alone choose whom to follow, which terminal copies, the copy size and your other settings. You can pause or stop copying at any time; copies that are already open keep following the leader’s closes.
• Leaders decide when and how they trade and may change their strategy, stop trading, change their profit share for future periods, switch a group off or remove a follower.
• You agree to pay the profit share invoices for copied trades as described in section 11. If an invoice is not paid on time, copying is paused and you may not be able to follow other groups until it is paid.

10. Copy trading - for leaders

To lead a copy group you must also accept the Leader Agreement. In short: you are responsible for your own trades and anything you say about them, you must not give financial advice or promise results, you must comply with the rules that apply to you for sharing trades or receiving payments, and you are responsible for your own taxes. We may hide, switch off or remove any group or leader profile at our discretion.

11. Plans, trials, fees and payments

• Subscription prices, plan features and free trial rules are shown on the pricing page and at checkout. Plans do not renew automatically: we remind you before your plan ends and you renew by paying. If you cancel, or do not renew, you keep access until the end of the paid period.
• Profit share invoices are calculated from copied trades closed in each billing period at the leader’s profit share. A period with no net profit is not billed. Invoices are paid through the payment methods offered in the portal; a payment service fee is shown before you pay.
• For copy trading, TradeHookX collects the profit share on behalf of the leader and passes it on to the leader, minus the payment network’s processing and transfer fees.
• Fees already paid are non-refundable, except as stated under Service continuity below or where the law requires otherwise. You are responsible for any taxes that apply to you.
• We may change prices for future periods. Existing subscriptions change at their next renewal, and we will tell you in advance.
• If you believe an invoice or charge is wrong, contact support within 14 days. Chargebacks or payment disputes made without first contacting us may lead to suspension of your account.

12. Partner and referral program

Referral rewards and partner commissions are governed by the program rules shown in the portal at the time. Referral wallet credit has no cash value and cannot be withdrawn unless the rules say otherwise. We may change or end the program for the future, and we may withhold or reverse rewards obtained through fraud, self-referral or abuse.

13. Acceptable use

You must not:

• use the Service for anything unlawful, fraudulent or for market manipulation;
• break the terms of your broker, prop firm, TradingView or any other connected service;
• misrepresent your identity or performance, or make false or misleading claims to other users;
• share, sell or publish license keys, alert messages or access to the Service;
• copy, reverse engineer, decompile or modify the Service or the EA, or try to bypass any security or limit;
• probe, attack, overload or disrupt the Service or other users.

14. Intellectual property

The Service, the EA, the software, the website, the documentation and the videos belong to TradeHookX and are protected by law. We give you a personal, limited, non-exclusive, non-transferable and revocable licence to use them only for your own use of the Service while your account is in good standing.

15. Third-party services

The Service works with services we do not control, such as TradingView, brokers, MetaTrader, payment processors (for example Stripe and NOWPayments), email and hosting providers. We are not responsible for their availability, accuracy, decisions, fees or terms, and your use of them is governed by their own agreements.

16. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT SIGNALS OR COPIES WILL BE DELIVERED OR EXECUTED CORRECTLY OR ON TIME, OR THAT ANY STATISTIC OR RESULT IS ACCURATE OR WILL BE REPEATED.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) TRADEHOOKX AND ITS OWNERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS ARE NOT LIABLE FOR ANY TRADING LOSSES, LOST PROFITS, MISSED OPPORTUNITIES, LOSS OF DATA, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, HOWEVER CAUSED - INCLUDING BY SOFTWARE ERRORS, DELAYED, DUPLICATED, MISSED OR INCORRECT SIGNALS OR COPIES, OUTAGES, A LEADER’S OR BROKER’S ACTIONS, OR ANY STATEMENT OR STATISTIC ON THE SERVICE - EVEN IF WE WERE TOLD THEY WERE POSSIBLE; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE SUBSCRIPTION FEES YOU PAID TO US IN THE THREE (3) MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM. WHERE THE LAW DOES NOT ALLOW A LIMITATION, OUR LIABILITY IS LIMITED TO THE SMALLEST AMOUNT THE LAW ALLOWS.

18. Indemnity

You agree to defend, indemnify and hold harmless TradeHookX and its owners, employees, contractors and suppliers from any claims, losses, damages, costs and expenses (including reasonable legal fees) arising from your use of the Service, your trading, your copy group or anything you tell other users, your breach of these Terms or of any third-party terms, or your breach of any law.

19. Suspension and termination

You may stop using the Service and close your account at any time through support. We may suspend, limit or close your account, switch off a copy group or remove content, with or without notice, if you breach these Terms, do not pay, create risk for other users or for the Service, or where the law requires it. We may also change or discontinue any part of the Service. Sections that by their nature should continue (including sections 3 to 5, 11 and 16 to 22) survive termination.

19a. Service continuity

We intend to keep providing the Service for the long term. If we ever decide to permanently end the Service or the cloud terminal service, we will give you at least 90 days’ notice by email, unless the law or events beyond our control make that impossible, and we will refund the unused part of any prepaid plan, counted from the date the service ends. This does not apply to maintenance, temporary outages, changes to features, or an account closed for breach of these Terms.

20. Disputes

If you have a complaint, please contact support first: you agree to try to resolve any dispute informally with us for at least thirty (30) days before starting any formal proceedings. To the extent permitted by law, any dispute that is not resolved informally will be settled by binding arbitration on an individual basis, conducted online and in English. YOU AND TRADEHOOKX EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO TAKE PART IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. Either party may bring an individual claim in a small-claims court, or ask a court for urgent relief to protect its intellectual property or the security of the Service. These Terms are governed by the laws that apply at TradeHookX’s principal place of business, without regard to conflict-of-law rules.

21. Changes to these Terms

We may update these Terms, the Risk Disclosure, the Leader Agreement and the Privacy Policy. For material changes we will ask you to accept the new version in the portal, and we may notify you by email. If you do not accept, you must stop using the Service. Changes do not apply to disputes that arose before they took effect.

22. General

• These Terms, together with the documents named in section 1, are the entire agreement between you and TradeHookX about the Service.
• If any part is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver.
• You may not transfer your account or these Terms. We may transfer them, for example in a merger or sale of the business.
• We are not responsible for delays or failures caused by events beyond our reasonable control.
• Your electronic acceptance (ticking the box) has the same effect as a signature. We keep a record of the version you accepted, and when.
• These Terms are written in English; if a translation differs, the English version applies.

23. Contact

Questions about these Terms: support@tradehookx.com, or open a support ticket in the portal.